Gathering Diagnostic Reports

Helping us to make Capo better!

Last Updated December 12, 2018

When things go wrong in Capo, there are a few things you can do to help us diagnose and—more importantly—correct the issue.

Capo collects this information automatically on each launch. If a crash report is found, Capo will ask for your permission before sending us the crash details. When you submit these reports, we are able to collect and investigate these crashes.

In rare cases, we may ask you to collect the crash log manually for us. This may be necessary when you are communicating with support, and we are unable to match the crash you are describing with a log in our database.

Gathering Crash Logs on the Mac

Start by launching the Console application. You can find it in the LaunchPad (inside the Utilities folder), or at /Applications/Utilities/

Inside Console:

  • Click the leftmost button in the toolbar to show the sidebar, if it’s hidden.
  • Ensure that your Mac is selected from the Devices list
  • Click on “User Reports”
  • Find the reports that has Capo in its filename—ideally the ones matching the date of your crash
  • Drag and drop to attach these items into your email

Gathering Crash Logs from your iPhone or iPad

If you can attach your device to a Mac, you can collect these crash logs for us by doing the following:

  • In iTunes, locate your device and then press the Sync button—that will copy the latest Crash logs to your Mac
  • In the Finder, choose Go > Go to Folder from the main menu
  • Type (or paste) ~/Library/Logs/CrashReporter/MobileDevice/ into the text field
  • Open the folder that has the same name as your device—it will match the name shown in iTunes.
  • Locate the files with Capo in their filename—ideally ones that match the date of your crash
  • Drag and drop these files to attach them to your email