How do I get support?
By sending email from the address you used to purchase your license, or by including your order ID in your support email, that will help us better handle your requests.
What kind of support do you offer?
Premier Support was created to address the needs of our commercial users that tend to require more specialized support that ranges from assistance with AppleScript automation in an R&D or QA environment to helping with specific audio integration.
We know the ins and outs of FuzzMeasure, and the math behind the measurements. If you're ever unsure about the software's operation, or need to get an answer about how things work under the hood (within reason!) we're here to help.
Personal License Holders are limited to receive purchase-level support only, along with limited technical help as we are able to provide it.
Is there anything you can't help with?
We can't look at your graphs and tell you whether your room sounds good. We are not acoustics consultants and cannot help you treat or design your spaces, sorry!