Doing business with SuperMegaUltraGroovy Inc. (“SMUG”, “we” or “us”, which includes SMUG’s directors, officers, employees, consultants, affiliates and assignees) and using the “SMUG Website” (which term includes supermegaultragroovy.com and any and all SMUG branded URLs which may be used by us from time to time and all components thereof) involves providing information about yourself. We take your privacy seriously – and you have control over how your information is collected, used and disclosed by us.
We also recognize that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers. SMUG maintains strict privacy policies in an effort to safeguard personally identifiable information (“Personally Identifiable Information” or “PII”) and communications from unauthorized intrusions. Online privacy concerns focus primarily on the protection of PII which an individual or other customer reasonably expects to be kept private. As the term suggests, PII is information that, when associated with an individual identifies that individual, for example, a customer’s name, address, telephone number, e-mail address or credit card number.
The products and online services offered by SMUG include those offered through the SMUG and all products and services offered now or in the future by SMUG (including but not limited to downloadable software applications, or “apps”, on or through the SMUG Website) (collectively, the “Services”, which term also includes access to and use of the SMUG Website generally).
Information Collection and Use
When you create an account, download software and/or otherwise use the Services, we may require certain information, including but not necessarily limited to your name, phone number, email address and/or credit card information.
We may automatically receive and record non-PII (i.e. information that does not identify you personally) on the SMUG Website server logs from your browser, including your IP address, cookie information and the page you requested. (User IP addresses may be recorded for security and monitoring purposes.)
We may use information for the following general purposes: - to fulfill your requests for certain services, information and/or materials; and - to protect you, SMUG and/or other users from error, fraud and unauthorized access to and/or use of the Services.
Information Sharing and Disclosure by SMUG
SMUG will not share PII about you to other companies or persons except when:
we have your consent to share the information;
we need to share the information with individuals and/or companies who work with and/or on behalf of SMUG to provide services to you that you have requested;
we reasonably believe it is necessary to share PII:
- to investigate, prevent or take action regarding situations involving potential threats to the physical safety of any person, or
- for risk management purposes;
we are required to disclose PII by reasons of a court order, subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others, or
to establish or exercise SMUG’s legal rights or defend against legal claims.
Technical Allowances / Software Installation
You understand and acknowledge that the technical processing and transmission of the Services may involve (i) transmissions over various networks and/or (ii) changes to conform and adapt to technical requirements of connecting networks or devices. SMUG performs technical functions necessary to offer the Services. You agree to allow SMUG to perform such technical functions and that such technical functions may include the installation of software on your device.
You agree to allow SMUG to install the SMUG Software selected by you on your computer and/or mobile device.
Cookies and Usage Data
When you access the Internet, the computers that host websites you visit (“web servers”) automatically receive some anonymous information. This “usage data” may include a record of which pages a web browser has visited. The SMUG Website’s servers receive usage data when users visit the Website and possibly when users visit other sites as well. SMUG, our service provider(s) and payment processor(s) and our respective advertisers may use various kinds of software devices to collect information about Internet use.
Small files called “cookies” may be attached to your Web browser and your computer. You may be able to configure your browser to accept or block all or some cookies, or notify you when a cookie is set. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. Note: Disabling cookies may mean that we won’t be able provide certain services, which may be of use to you.
SMUG may also use “web beacons” to access SMUG’s cookies inside and outside the SMUG Website and in connection with the Services.
Links & Third Party Applications
SMUG may provide, and the SMUG Website may contain, links to other websites. Although we strive to only link to websites that share SMUG’s high standards and respect for privacy, we are not responsible for the content or practices employed by other websites or parties.
Third party applications (such as widgets) created by third party developers may also be available on the SMUG Website. Third party applications are small bits of software, often with interactivity, that can be installed into profiles or shared with other Users. SMUG does not control third party developers and cannot dictate their actions. When you engage with a third party application, you are interacting with the third party developer, not with SMUG. We strongly encourage you to not provide PII to any third party unless you know the third party with whom you are interacting.
If you go to another web site, including an advertiser’s web site (for example by clicking on an advertisement), or request information or enter a contest, be aware that you may be authorizing another company, including an advertising company, to use information you supply. An advertiser’s collection and use of information is subject to its own privacy policies, not this one.
Editing and Deleting Information
You have the right to access, verify and update your PII collected and maintained by us at any time, including whether you want SMUG to contact you about specials and new services. You may modify or remove any of your PII (except for your name) at any time by emailing us at email@example.com.
SMUG honours requests from users to review all PII maintained in reasonably retrievable form, and will correct any such information, which may be inaccurate. You may also verify that appropriate corrections have been made.
Confidentiality and Security
We have safeguards to protect your PII and we use commercially reasonable measures to safeguard PII in SMUG’s possession against loss, theft and unauthorized use, disclosure or modification.
SMUG uses reasonable methods to make sure that PII is accurate, up-to-date and appropriately complete.
We limit access to PII about you to people who, as part of their job, we believe need to come into contact with that information to provide services to you.
Despite SMUG’s high standards, no claim is made as to the impenetrability of the system under unusual circumstances or its resilience to future attacks.
SMUG will inform you of any changes we make by sending a notice to you via email and/or by posting an announcement on the SMUG Website (as applicable).
Questions / Suggestions / Concerns
If you have questions, concerns or suggestions about SMUG, the SMUG Website or any of the Services, please feel free to email us at firstname.lastname@example.org.
If you notice any unauthorized activity with respect to your account, Login name or password, please immediately call email us at email@example.com.
DO NOT BE MISLED BY EMAILS THAT APPEAR TO BE FROM US AND ASK FOR YOUR PERSONAL INFORMATION. IF YOU RECEIVE A SUSPICIOUS EMAIL REQUESTING YOUR PERSONAL INFORMATION, PLEASE FORWARD THE EMAIL IMMEDIATELY TO firstname.lastname@example.org SO THAT WE CAN INVESTIGATE THE EMAIL AND, IF NECESSARY, PROVIDE A SECURITY ALERT TO OUR USERS.
PLEASE DO NOT SEND CONFIDENTIAL PERSONALLY IDENTIFIABLE INFORMATION SUCH AS PASSPORT NUMBERS, GOVERNMENT IDENTIFICATION NUMBERS, OR CREDIT CARD INFORMATION TO SMUG VIA AN UNSECURED EMAIL MESSAGE.